Privacy Policy

PRIVACY POLICY

Last updated: April 2026

At ililily, we are committed to protecting your privacy. This policy explains what information we collect, how we use it, and your rights regarding your personal data.

1. Information We Collect

When you visit or make a purchase on ililily.com, we may collect:

  • Personal information: Name, email address, shipping address, phone number
  • Payment information: Credit/debit card details (processed securely — we do not store full card numbers)
  • Order information: Products purchased, order history, returns
  • Device & browsing data: IP address, browser type, pages visited, time spent on site (via cookies and analytics tools)

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Send order confirmations and shipping updates
  • Respond to your questions and customer service requests
  • Send promotional emails about new products and offers (you may opt out at any time)
  • Improve our website and shopping experience
  • Prevent fraud and ensure site security

3. Sharing Your Information

We do not sell your personal information. We may share your data only with:

  • Shipping carriers (USPS, UPS) to deliver your order
  • Payment processors to handle transactions securely
  • Analytics providers (e.g. Google Analytics) to understand site usage
  • Legal authorities if required by law

4. Cookies

We use cookies to enhance your shopping experience. Cookies help us:

  • Keep items in your cart
  • Remember your preferences
  • Analyze site traffic

You can disable cookies in your browser settings, though some features may not function properly. We use both session cookies (temporary) and persistent cookies (up to 12 months).

We also use third-party cookies such as Google Analytics to collect aggregated usage statistics. These cookies are stored for up to 24 months.

5. Data Retention

We retain your personal information for as long as necessary to fulfill orders, comply with legal obligations, and resolve disputes. You may request deletion of your data at any time by contacting us.

6. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request corrections to inaccurate data
  • Request deletion of your data
  • Opt out of marketing communications at any time

To exercise any of these rights, email us at support@ililily.com.

7. Data Security

We implement industry-standard security measures to protect your personal information, including SSL encryption on all pages. However, no method of transmission over the internet is 100% secure.

8. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

📧 support@ililily.com 📍 ILILILY, INC — 650 S Grand Ave STE 107, Santa Ana, CA 92705